Tag: Complex

When sending promotional material from outside the EU to our addresses the package requires a CN22 form. These are available at the post office or agency, or online.

Please keep these suggestions in mind:

• Item category: use "promotional material", do NOT use "gift" and preferably not "commercial sample"!
• Description: the contents, so "CD", "DVD", "book", etc.
• In the Description field, you could also write "promotional material, no commercial value"
• Value: 0, or the promotional value (something like 2 USD/EUR/GBP per promo item)

If you use any other values for the category or value, we are being charged to pay extra taxes, so we will not collect the package.